Sales Policy
By purchasing or bidding on products from Children of the Sun Koi, you agree to the terms and conditions outlined below. If you have questions or concerns about this policy, please contact us before bidding. Last updated: May 23, 2026.
Payment Options
We accept Visa, Mastercard, American Express, and Discover. All payments are processed securely through Stripe.
Winning bidders are charged automatically via the credit card on file immediately upon auction close. By placing a bid, you authorize this charge.
If automatic payment fails, you will be notified by email and given 48 hours to provide alternative payment. Failure to pay within 48 hours forfeits the auction win and may result in account suspension.
All Auction Sales Are Final
Absolutely no refunds, returns, or exchanges on live koi. Once a koi has been won at auction and payment has been processed, the sale is final. We do not accept refund requests based on: – Buyer’s remorse or change of mind – Misinterpretation of size, color, pattern, or variety from auction photos – Compatibility with your existing koi collection – Pond or tank conditions at the buyer’s location – Disagreements with judges or appraisals after purchase.
Ownership Transfer and Post-Auction Holding
When you win a koi at auction, ownership of that koi transfers to you the moment payment is processed. The koi is no longer ours — it becomes your property under our temporary care until you arrange shipment or pickup.
14-Day Health Guarantee
We provide a generous 14-day mortality and damage guarantee from the date of the winning auction. During this 14-day window, if your koi passes away or sustains injury while in our care, we will issue a refund of the auction price or credit toward a future auction.
After 14 days, all guarantees expire. The koi remains your property and your responsibility — there is zero guarantee of any kind beyond the 14-day window.
Free Holding (Days 15-30)
As a courtesy, we will hold your koi at our facility free of charge from day 15 through day 30 after the auction. There is no guarantee on the koi during this holding period, but no boarding fees will be assessed.
We strongly encourage you to ship your koi as soon as possible after winning. The longer a koi remains in transition, the higher the risk to its health.
Boarding Fees (Day 31+)
Beginning on day 31 after the auction, boarding fees of $50 per month per koi will be assessed and billed to your account on file. Boarding fees continue to accrue until the koi is shipped, picked up, or the accumulated fees exceed the value of the koi.
If unpaid boarding fees exceed the value of your koi, COTSKoi reserves the right to reclaim the koi in lieu of payment. The koi will be considered forfeited and may be resold at our discretion.
No Liability for Death in Our Care
After the 14-day guarantee period expires, COTSKoi is in no way responsible for the death, illness, or injury of any koi remaining in our facility. We provide top-notch professional care — including water quality management, feeding, observation, and health protocols — but koi are live animals. They are sensitive, complex creatures. They can pass away at any time from causes outside our control, including but not limited to: stress, age, genetic conditions, sudden water chemistry shifts, disease, predation, or unknown factors.
By bidding in our auctions, you acknowledge and accept that:
- You assume full ownership the moment you win and pay
- The 14-day guarantee is the full extent of our liability
- Live animals carry inherent risk that no facility, however professional, can eliminate
- Beyond day 14, all risk transfers entirely to you
- We will exercise reasonable professional care during the free holding period, but we are not liable for outcomes
Our Recommendation
Ship your koi within the first 14 days. This window exists specifically so you can arrange transportation while still under guarantee. Every day beyond 14 increases your exposure to risk that we cannot insure against.
If you cannot arrange shipping within 14 days, please contact us at shipping@cotskoi.com to discuss your situation. We may be able to help.
Dispute Resolution
We aim to resolve all disputes quickly and amicably. If you have concerns about a transaction, please contact us first at auctions@cotskoi.com or (360) 991-1117. We commit to responding within 2 business days. For unresolved disputes, both parties agree to attempt mediation before pursuing legal action. Any legal proceedings shall be conducted in Clark County, Washington.
Contact Us
For questions about this policy:
COTSkoi
33109 NE Morcroft Rd La Center, WA 98629
Email: auctions@cotskoi.com
Phone: (360) 991-1117