Shipping Information
Please login and pay for your koi if you have not done so already. After you pay for your koi please email us shipping@cotskoi.com as to when and how you would like to receive your koi. If you can please include the koi item number or numbers in your email, we would appreciate it.
We need to know if you will be picking up your koi or would prefer us to ship via air cargo to an airport near you (approx. cost is $60-$100) or UPS to your door (approx. cost $100-$250). We ship Tuesday, Wednesday, and Thursdays. Air cargo ships Wednesday, is sent COD and you pick up at the airport, ALL air cargo boxes have a $20 box fee added to them that is paid online (see box charge as an Item). UPS is billed through us and we will send you a PayPal request for shipping fees. We require a two-day minimum notice on all shipments.
If your shipment facility is not open and the shipment needs to be returned, an emergency charge of $250 will be assesed AND any shipping that are charged by the airlines. It is the customers reponsibility to make sure of the facility being open.
In Summary:
Tuesday: UPS (no guarantee)
Wednesday: Air Cargo (guarantee live arrival 2hrs)
Thursday: UPS (no guarantee)
Special Services shipping: $250 *off days or emergency returns
You can fit the following koi into one box:
7-9 inch: 10 max
10-12 inch: 6 max
13-15 inch: 4 max *4 - 15 inch koi to ship is the farm decision-pending circumstances and shipping times
16-20 inch: 2 max
20 inch plus: 1 max
Guarantee:
We gurantee LIVE arrival within 2hrs of the shipment arrival for AIR CARGO. You need to pickup the shipment and inspect within 2 hrs of the shipment landing.
It is YOUR responsiblility to make sure your cargo center is open. We ship per request and it is not the responsibility of Cotskoi to check in with the arrival airport center.
There is not a guarantee for shipping UPS as they do not offer insurance coverage of live product any longer as of COVID 19.
All winning weekly auctions must be paid within 5 days of winning the koi. If payment is not received by the Friday following the auction, we will assume you do not want the Koi and you will forfeit the koi. Shipping must be arranged within 14 days of winning. If you do not arrange shipping within 14 days, we cannot guarantee the health of your koi. If you do not ship your koi within 30 days, we will bill you for boarding fees and risk loss of your koi permanently if boarding fees are not paid. The koi price of the won auction will the be refunded to you. You may combine two weeks’ worth of auctions into one shipment. IF there is good communication we can extend this on a case by case basis.
Please note that our office is closed Sunday and Monday. We ship Koi fish Tuesday, Wednesday, and Thursday. Our staff goes to the airport between 10am and 3pm on Wednesday. If you need us to go to the airport after those hours there will be a $250 fee added for costs and labor. ALL boxes shipped have a $20 box fee added to them that is billed separately through PayPal.
It is a pleasure doing business with you.
Thank you!
Cotskoi Auction
360-991-1117