Shipping Information
Please login and pay for your koi if you have not done so already. After you pay for your koi please email us shipping@cotskoi.com as to when and how you would like to receive your koi. If you can please include the koi item number or numbers in your email, we would appreciate it.
We need to know if you will be picking up your koi or would prefer us to ship via air cargo to an airport near you (approx. cost is $60-$150) or UPS to your door (approx. cost $150-$250). We ship Wednesday, and Thursdays. Air cargo ships Wednesday, is sent Prepaid and you pick up at the airport, ALL boxes have a $20 box fee. UPS is billed through us and we will send you an invoice request for shipping fees. We require a 4 day minimum notice on all shipments. Cutoff time for booking the next week of service is Thursday at 5pm. Some airlines require extensive paperwork prior to shipping. Added Taxes, fuel surcharges, airport fees and any other items associated with the air cargo shipment may be added to the price of the quoted shipping cost and will not be reflected on the airway bill.
If your shipment facility is not open and the shipment needs to be returned, an emergency charge of $250 will be assesed AND any shipping that are charged by the airlines. It is the customers reponsibility to make sure of the facility being open.
In Summary:
Wednesday: Air Cargo (guarantee live arrival 2hrs), UPS (no guarantee)
Thursday: UPS (no guarantee)
Special Services shipping: $250 *off days or emergency returns
You can fit the following koi into one box:
7-9 inch: 10 max
10-12 inch: 6 max
13-15 inch: 4 max *4 - 15 inch koi to ship is the farm decision-pending circumstances and shipping times
16-20 inch: 2 max
20 inch plus: 1 max
Guarantee:
We gurantee LIVE arrival within 2hrs of the shipment arrival for AIR CARGO only. You need to pickup the shipment and inspect within 2 hrs of the shipment landing.
It is YOUR responsiblility to make sure your cargo center is open. We ship per request and it is not the responsibility of Cotskoi to check in with the arrival airport center.
There is not a guarantee for shipping UPS as they do not offer insurance coverage of live product any longer as of COVID 19.
All winning weekly auctions must be paid within 5 days of winning the koi. If payment is not received by the Friday following the auction, we will assume you do not want the Koi and you will forfeit the koi. Koi must be shipped within 14 days auction of winning in order to guarantee the health of your koi. This means we gurantee the health of your koi for 14 days after the date of the winning auction. If you do not ship your koi within 30 days, we will bill you for boarding fees and risk loss of your koi permanently if boarding fees are not paid.Boarding fees will be added until the value of the value of boarding exceeds the value of your koi. Once this happens we will reclaim the koi in order to have the boarding fees paid and the koi will be exchanged in leiu of the boarding fees. You may combine two weeks’ worth of auctions into one shipment. IF there is good communication we can extend this on a case by case basis.
Please note that our office is closed Sunday and Monday. We ship Koi fish Tuesday, Wednesday, and Thursday. Our staff goes to the airport between 10am and 3pm on Wednesday. If you need us to go to the airport after those hours there will be a $250 fee added for costs and labor. ALL boxes shipped have a $20 box fee added to them that is billed separately through STRIPE PAYEMENTS. This is the same payment method that the Auction uses for paying your koi.
It is a pleasure doing business with you.
Thank you!
Cotskoi Auction
360-991-1117